Policies

Privacy policy

Effective November 5, 2026.

This policy explains what Social Security Disability Advisors learns about you when you visit disabilityadvisors.com, call us, or ask us to call you, and what we do with it. The short version: we collect what we need to talk with you about a disability claim, we never sell it, and we share it only to do that work or when the law requires it.

We are a private company. We are not part of, or affiliated with, the Social Security Administration (SSA).

Information we collect

What you tell us. When you call, fill in our free case review or contact form, email us, or become a client, you may give us:

Your name, phone number, email address and mailing address.
Where your claim stands, such as notices you have received and hearing dates.
Your answers to the case review questions, such as your age range and whether you are working or seeing a doctor.
Information about your health, treatment and work history (see “Medical information” below).
If you contact us for someone else, such as a spouse, parent or adult child, information about that person.

How you found us. When you send a form, it also includes the page you sent it from, the first page you visited on our site, the pages you looked at during that visit, the website that sent you to us, and any campaign tags in the link you followed. Your browser keeps the first-visit details for 30 days and the list of pages for the current visit only. This helps us understand which pages and ads bring people to us.

What every website receives. Our host, Cloudflare, receives the basic technical details any website gets: your IP address, browser and device type, the page requested, the referring page, and the time. Cloudflare uses them to deliver the site and protect it from attacks.

We do not collect payment card or bank information on this website. The site has no accounts or logins.

The site is meant for adults. We do not knowingly collect information online from children under 13. A parent or guardian may contact us about a claim for a child.

How we use your information

We use it to:

Call you back and answer your questions.
Decide whether we can help with your claim and, if you hire us, represent you before SSA.
Keep you informed about your claim, deadlines and hearing.
Keep the records SSA’s rules and other laws require.
Measure which pages and ads bring people to us, so we can improve them.
Run, secure and fix the website.

Medical information

A disability claim depends on health information: diagnoses, treatment, medications, providers and how your condition limits your day. We use it only to evaluate and work on your claim. If you hire us, we request records from your providers with your written permission and send evidence to SSA and its state disability agency as part of your claim. Only the people working on your case can see it.

Please don’t put detailed medical information in the website form. Your name, phone number and a short note are enough. We will go over the rest with you by phone.

We never send your health information, or the pages you read, to advertising companies.

Only in these cases:

SSA and the state disability agency, when we represent you and the information is part of your claim.
Your medical providers, when we request your records with your permission.
Companies that run tools for us, and only so they can do that job: Cloudflare (website hosting), GoHighLevel (receives our forms and stores contact records, calls and texts), Microsoft (email), Google Analytics (website statistics) and Meta (ad measurement, described below).
When the law requires it, such as a valid subpoena or court order, or to protect the safety and rights of our clients, staff or others.
If the business is sold or merged, in which case this policy still applies to information already collected.

We never sell your information or trade it to anyone for their own marketing.

Text messages and calls

If you give us your phone number, we may call you about your inquiry or claim. We text you only if you check the box agreeing to texts, or agree by phone. If you do:

Texts are about your inquiry, your claim, and appointment or hearing reminders.
How often we text varies. Message and data rates may apply.
Reply STOP at any time to end texts, or HELP for help. You can also call 800-249-7507.
Agreeing to texts is never required to work with us.

When you agree to texts, we keep a record of the wording you agreed to, the date and time, and your IP address. Your mobile number and text consent are never shared with other companies or affiliates for their marketing.

Cookies, analytics and advertising

Google Analytics counts visits and shows us which pages are used. It sets cookies in your browser. You can block it with Google’s browser add-on at tools.google.com/dlpage/gaoptout or with your browser’s privacy settings.
Meta (Facebook) is told only when someone sends one of our forms, on the thank-you page, so we can tell whether our Facebook ads work. Meta does not receive the pages you read or anything you typed.
Cloudflare may set a strictly necessary security cookie to tell people apart from bots.
Your browser’s own storage keeps the “how you found us” details described above. You can clear it at any time in your browser settings.

We do not use session recording or chatbots. Our fonts are stored on our own site. We do not change how the site works based on “Do Not Track” signals, because we do not follow you around other websites.

Your choices

You can ask us to:

Tell you what information we have about you, and give you a copy.
Correct information that is wrong.
Delete your information. If you are or were a client, we may have to keep some records as long as SSA’s rules or other laws require.
Stop calling or texting you. You can also reply STOP to any text.

We may need to confirm who you are before acting on a request, and we will not treat you differently for asking.

Security. We use reasonable physical, technical and administrative safeguards. No way of sending or storing information is perfectly secure, so we cannot promise absolute security.

Where it is stored. We and the companies we use store information in the United States.

Other websites. We link to other sites, including ssa.gov. Their privacy practices are their own.

Changes. If we change this policy, we will post the new version here with a new effective date.

Contact us about privacy

Phone: 800-249-7507
Email: info@disabilityadvisors.com
Mail: Social Security Disability Advisors, 5200 S Highland Drive, Suite 300, Holladay, UT 84117

See also our terms of use and accessibility statement.